1-250-725-3439 stay@mackenziebeach.com

Cancellation Policy

Cabins and Suites

We have a 7-day cancellation policy. When you book a cabin, we take the first-night stay as a deposit. If you cancel more than 7 days before the arrival date, we refund your money, minus a $50 cancellation fee. If you cancel 7 days or less before your arrival date, then you will lose your deposit. If you do not show up for your reservation and did not cancel in advance, you will be charged for the entire stay. On arrival, you must prepay and stay for the total nights booked.

Camping and RV Sites

To qualify for a cancellation refund we must receive notification 14 DAYS OR MORE PRIOR TO YOUR FIRST NIGHT RESERVED. All cancellations require notice by email only. No cancellations are accepted by phone.

If we do not receive notice, or if the notice is received within 14 days, no refund will be awarded. Notification of cancellation provided 14 days or more prior to the first night reserved you will receive a refund of your payment minu sa $20 cancellation fee. Any guests wishing to change the arrival and/or departuer dates of their reservation within 14 days of your first night reserved, will be charged a $20 service charge per site booked.

Please send cancellation notification to stay@mackenziebeach.com