1-250-725-3439 stay@mackenziebeach.com

Cancellation Policy

Cabins and Suites

We have a 14-day cancellation policy. In order to finalize your reservation, we are taking a deposit equal to the first night stay.

If you cancel more than 14 days before the arrival date, we refund the deposit minus a $50 cancellation fee. If you cancel 14 days or less before the arrival date, you will lose your deposit.  If you do not show up for your reservation and did not cancel in advance, you will be charged for the entire stay. Upon arrival the remaining balance for the reservation has to be paid.

PLEASE NOTE: ALL CANCELLATIONS REQUIRE NOTICE BY EMAIL ONLY. No cancellations are accepted by phone!

Please send cancellation notification to stay@mackenziebeach.com

 

Camping and RV Sites

We have a 14-day cancellation policy. In order to finalize your reservation, we take the full payment.

If you cancel more than 14 days before the arrival date, we will refund your payment minus a $20 cancellation fee. If you cancel 14 days or less before the arrival date, we refund your payment minus the first night. If you do not show up for your reservation and did not cancel in advance, you will lose your payment. Any guests wishing to change the arrival and/or departure dates of their reservation within 14 days of your first night reserved, will be charged a $20 service charge per site booked.

The reservation fee of $20 is non refundable.

PLEASE NOTE: ALL CANCELLATIONS REQUIRE NOTICE BY EMAIL ONLY. No cancellations are accepted by phone!

Please send cancellation notification to stay@mackenziebeach.com