- Check-In: 4:30 PM (later check-ins can be accommodated).
- Check-Out: 10:30 AM.
- Late Checkouts: Late check outs may be requested on the day of departure, but are not guaranteed and are at the discretion of Mackenzie Beach Resort.
- Late Check-Out Fee: 50% of nightly rate (if unapproved)
- Please note, if you are travelling with a pet, please contact our front desk at+1-250-725-3439 or stay@mackenziebeach.com. See our pet policy below for more info.
- All of our units are non-smoking.
- All cabins and suites are priced at double occupancy per bedroom.
- Additional guests will be charged at $30/night per adult (19+) and $15/night per child (2-18).
- Each accommodation is limited to the number of guests registered to the unit at the time of check in.
- When booking a deposit equivalent to your first night’s stay is charged, the remaining is to be paid on check in.
- Refunds will not be issued, including for early checkouts or weather.
- Non-compliance of resort rules will result in lawful eviction, without refund. If damages occur to the guest unit or other areas of the resort, the cost of the damage and/or clean-up shall be charged to the payment method registered upon check-in.
CANCELLATIONS:
- We have a strict 14-day cancellation policy. When booking a deposit equivalent to your first night’s stay is charged.
- If you cancel more than 14 days before the arrival date, we will refund this deposit minus a $50 + tax cancellation fee for each accommodation booked. If you cancel 14 days or less before the arrival date, you will lose your deposit. If you do not show up for your reservation and did not cancel in advance, you will be charged for the entire stay.
- PLEASE NOTE: ALL CANCELLATIONS REQUIRE NOTICE BY EMAIL ONLY. No cancellations are accepted by phone.
- Please send cancellation notification to stay@mackenziebeach.com