• Check-In: 4:30 PM (later check-ins can be accommodated).
• Check-Out: 10:30 AM.
• Late Checkouts: Late check outs may be requested on the day of departure, but are not guaranteed and are at the discretion of Mackenzie Beach Resort.
• Late Check-Out Fee: 50% of nightly rate (if unapproved)
• Please note, if you are travelling with a pet, please contact our front desk at+1-250-725-3439 or stay@mackenziebeach.com. See our pet policy below for more info.
• All of our units are non-smoking.
• All cabins and suites are priced at double occupancy per bedroom.
  • Additional guests will be charged at $30/night per adult (19+) and $15/night per child (2-18).
  • Each accommodation is limited to the number of guests registered to the unit at the time of check in.
• When booking a deposit equivalent to your first night’s stay is charged, the remaining is to be paid on check in.
• Refunds will not be issued, including for early checkouts or weather.
• Non-compliance of resort rules will result in lawful eviction, without refund. If damages occur to the guest unit or other areas of the resort, the cost of the damage and/or clean-up shall be charged to the payment method registered upon check-in.

CANCELLATIONS:

• We have a strict 14-day cancellation policy. When booking a deposit equivalent to your first night’s stay is charged.
• If you cancel more than 14 days before the arrival date, we will refund this deposit minus a $50 + tax cancellation fee for each accommodation booked. If you cancel 14 days or less before the arrival date, you will lose your deposit.  If you do not show up for your reservation and did not cancel in advance, you will be charged for the entire stay.
• PLEASE NOTE: ALL CANCELLATIONS REQUIRE NOTICE BY EMAIL ONLY. No cancellations are accepted by phone.
• Please send cancellation notification to stay@mackenziebeach.com

• Check-In: 2:00 PM.
• Check-Out: 11:00 AM.
• Late Checkouts: Late check outs may be requested on the day of departure, but are not guaranteed and are at the discretion of Mackenzie Beach Resort.
• Late Check-Out Fee: $50 (if unapproved).
• Please note, if you are travelling with a pet, please contact our front desk at+1-250-725-3439 or stay@mackenziebeach.com. See our pet policy below for more info.
• Campsite rates are based on two adults and one vehicle. A maximum of four adults are permitted per site in the RV area and two persons per site on the beachfront and forest area. Some exceptions may be made for families, which must be agreed prior to arrival.
• Additional guests will be charged $16/night per adult (19+) and $8/night per child (2-18). Additional vehicles $25/night.
• A non-refundable reservation fee of $20 is required per booking.
• Payment must be made in full at the time of reservation.
• Refunds will not be issued, including for early checkouts or weather.
• Campsites and fire pits must be cleared of all garbage prior to check-out.
• Non-compliance may result in a penalty of up to $50.
• Non-compliance of resort rules will result in lawful eviction, without refund. If damages occur to the guest unit or other areas of the resort, the cost of the damage and/or clean-up shall be charged to the payment method registered upon check-in.
• Please note, all above rates are before tax.

CANCELLATIONS:

• We have a strict 14-day cancellation policy. When booking your stay in the campground you are charged the total amount for your stay upfront.
• If you cancel more than 14 days before the arrival date, we will refund your payment minus a $20 + tax cancellation fee (per campsite booked) plus the $20 + tax reservation fee. If you cancel 14 days or less before the arrival date, we will refund your payment minus the first night’s stay plus the $20 + tax reservation fee. If you do not show up for your reservation and did not cancel in advance, you will lose your payment. Any guests wishing to change the arrival and/or departure dates of their reservation within 14 days of your first night reserved, will be charged a $20 + tax service charge per site booked.
• The reservation fee of $20 + tax is non-refundable.
• PLEASE NOTE: ALL CANCELLATIONS REQUIRE NOTICE BY EMAIL ONLY. No cancellations are accepted by phone!
• Please send cancellation notification to stay@mackenziebeach.com

• Pets are welcome at Mackenzie Beach Resort, but are not automatically accepted and must to be approved when booking.
• Please call in advance and we will do our upmost to accommodate you and your pet.
• Pet friendly cabins do require a one-time pet cleaning fee of $60+tax.
• Pets staying within the campground are charged a nightly rate of $6+tax.
• Guests are required to register any pets at our reception. This is both for our knowledge, as well as for your well-being in case of an emergency.
• Maximum of two dogs per unit (not all accommodations accept dogs).
• Pets must be on a leash at all times and must not be left unattended.
• Owners are responsible for cleaning up after their pet.
• Owners must ensure that pets do not make excessive noise, or are aggressive towards other guests. If your pet is deemed disruptive or dangerous you may be required to vacate the property.
• **Additional charges may be applied for any excessive cleaning, and/or damages caused by your pet while staying with us.